Support
For help with Puppet Theater, questions about privacy, or feedback, ask a parent or guardian to contact Jacob Marshall at River City Apps.
Quick answers
Where are saved shows?
Open My Shows in the app to replay or delete a performance. Shows are stored in the app’s local storage, not in a River City Apps account. Apple-managed backups or device transfers may include this data.
Can we make a show without using the microphone?
Yes. Turn Auto Mouth off, then choose Without Narration. Without Narration does not record or save speech, but Auto Mouth may still use the microphone temporarily when it is on. A grown-up check appears before the first system microphone permission request for With Narration, Record My Sound, or Auto Mouth. Auto Mouth’s temporary metering file is deleted when monitoring stops and is not kept with a show.
How do we save a show to Photos?
A grown-up can open a saved show in My Shows, pass the grown-up check, and choose Save to Photos. Puppet Theater has no in-app Share button or share-sheet export. Photos may sync the saved copy according to the family’s Apple and iCloud settings. A grown-up can manage or share that copy separately in Photos.
How do we delete a voice recording?
Delete a show in My Shows to remove its narration. For a puppet’s custom sound, choose Delete My Recording. Switching the puppet to Built-in does not delete the custom recording. Video copies saved to Photos must be managed there.
What if a recording or show is missing?
Check My Shows on the same device. Support cannot access or restore local shows. If you are changing devices, check the device backup and transfer options available through Apple before deleting the app or erasing the old device.
Why does the screen look different on another device?
The stage and controls rearrange to fit iPhone Duo, regular iPhone, and iPad. A folding layout depends on the device’s posture and supported system behavior.
Reporting a problem
It helps to include the device model, iOS or iPadOS version, Puppet Theater version, and the steps that led to the problem. A screenshot is optional. Please avoid attaching children’s recordings or other personal information unless necessary.
Privacy and support email
Our privacy notice explains on-device content, optional exports, website hosting, and how to request deletion of support correspondence. Support cannot delete content stored only on your device.